Terms & Conditions

I WEBSITE TERMS OF USE

  1. WEBSITE TERMS AND CONDITIONS OF USE

    1. This document sets out the terms and conditions (the “Terms”) of EC 3D Printing Supplies (Pty) Ltd trading as EC 3D Printing Supplies (“EC 3D Printing Supplies”) pertaining to the access and use of the information, products, services and functions provided on www.ec3d.co.za (the “Website”).
    2. Should any person that accesses the Website (“you” or the “user”) disagree with any of the Terms, you must refrain from accessing the Website and/or purchasing any goods and/or using any services.
    3. If you are under the age of 18 (eighteen), you must obtain your parents' or legal guardians' advance authorisation, permission and consent to be bound by these Terms before purchasing any goods and/or using any services.
    4. EC 3D Printing Supplies reserves the right, in its sole discretion, to amend and/or replace any of, or the whole of, the Terms. Such amendments shall supersede and replace any previous Terms and shall be made available on the Website. Each time a user accesses the Website and/or uses the services, the user shall be deemed to have consented, by such access and/or use, to the Terms, as amended and/or replaced by EC 3D Printing Supplies from time to time. If you are not satisfied with the amended Terms, you should refrain from using the Website.
    5. EC 3D Printing Supplies will give prior notice where collected personal information and the purpose for which EC 3D Printing Supplies collected that information is affected by the intended amendment.
    6. Please contact EC 3D Printing Supplies should you require clarity on any Terms. Please note that calls to EC 3D Printing Supplies are charged at national rates and may be monitored for training, security and quality assurance purposes.
  2. CONTENT OF THE WEBSITE

    1. EC 3D Printing Supplies reserves the right to make improvements, to change or to discontinue, without notice, any aspect or feature of the Website and any information or content on the Website.
    2. EC 3D Printing Supplies reserves the right to change and amend the products, prices and rates quoted on this Website from time to time and without notice.
    3. EC 3D Printing Supplies may use the services of third parties to provide information on the Website. EC 3D Printing Supplies has no control over this information and makes no representations or warranties of any nature as to its accuracy, appropriateness or correctness. The user agrees that such information is provided “as is” and that EC 3D Printing Supplies and its online partners shall not be liable for any losses or damages that may arise from the user's reliance on it, howsoever these may arise.
    4. EC 3D Printing Supplies makes no representations or warranties, whether express or implied, as to the accuracy, completeness or reliability of any information, data and/or content on the Website, including without limitation:
      1. EC 3D Printing Supplies does not warrant that the Website or information or downloads shall be error-free or that they shall meet any particular criteria of performance or quality. EC 3D Printing Supplies expressly disclaims all implied warranties, including without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, security and accuracy;
      2. whilst EC 3D Printing Supplies has taken reasonable measures to ensure the integrity of the Website and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via this Website are free of viruses, or any other data or code which has the ability to corrupt, damage or affect the operation of the user's system; and
      3. EC 3D Printing Supplies disclaims any responsibility for the verification of any claims. Information published on this Website may be done so in the format in which EC 3D Printing Supplies receives it and statements from external parties are accepted as fact.
  3. LINKED THIRD PARTY WEBSITES AND THIRD PARTY CONTENT

    1. EC 3D Printing Supplies may provide links to third party websites on the Website. These links are provided to the user for convenience purposes only and EC 3D Printing Supplies does not endorse, nor does the inclusion of any link imply EC 3D Printing Supplies's endorsement of, such websites, their owners, licensees or administrators or such websites' content or security practices and operations.
    2. While EC 3D Printing Supplies tries to provide links only to reputable websites or online partners, EC 3D Printing Supplies cannot accept responsibility or liability for the information provided on other websites. Linked websites or pages are not under, nor subject to, the control of EC 3D Printing Supplies. EC 3D Printing Supplies is not responsible for and gives no warranties or makes any representations in respect of the privacy policies or practices of linked or any third party or advertised websites on the Website.
    3. You agree that EC 3D Printing Supplies shall not be held liable, directly or indirectly, in any way for the content, the use or inability to use or access any linked website or any link/s contained in a linked website, nor for any loss or damage of any sort incurred as a result of any dealings with, or as the result of the presence of such third party linked websites on the Website. Any dealings that you may have with any linked websites, including advertisers, found on the Website, are solely between you and the third party website.
  4. USAGE RESTRICTIONS

      The user hereby agrees that it shall not itself, nor through a third party:
    1. copy (other than for backup, archival or disaster recovery purposes), reproduce, translate, adapt, vary, modify, lease, licence, sub-licence, encumber or in any other way deal with any part of the Website for any reason and in any manner, unless it is consistent with the intent and purpose of these Terms;
    2. decompile, disassemble or reverse engineer any portion of the Website;
    3. write and/or develop any derivative of the Website or any other software program based on the Website;
    4. modify or enhance the Website. In the event of a user effecting any modifications or enhancements to the Website in breach of this clause, such modifications and enhancements shall be the property of EC 3D Printing Supplies;
    5. without EC 3D Printing Supplies's prior written consent, provide, disclose, divulge or make available to or permit the use of or give access to the Website by persons other than the user;
    6. remove any identification, trademark, copyright or other notices from the Website;
    7. post or transmit, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind; and/or
    8. notwithstanding anything contained to the contrary in these Terms, use the Website for any purpose other than personal, non-commercial and information purposes.
  5. SECURITY

    1. In order to ensure the security and reliable operation of the services to all EC 3D Printing Supplies's users, EC 3D Printing Supplies hereby reserves the right to take whatever action it may deem necessary to preserve the security, integrity and reliability of its network and back-office applications.
    2. You may not utilise the Website in any manner which may compromise the security of EC 3D Printing Supplies's networks or tamper with the Website in any manner whatsoever, which shall include without limitation, gaining or attempting to gain unauthorised access to the Website, or delivering or attempting to deliver any unauthorised, damaging or malicious code to the Website, all of which is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held criminally liable. Further, should EC 3D Printing Supplies suffer any damage or loss, civil damages shall be claimed by EC 3D Printing Supplies against the user.
    3. Any user who commits any of the offences detailed in Chapter 13 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) (specifically sections 85 to 88 (inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by EC 3D Printing Supplies and its affiliates, agents and/or partners.
  6. INTELLECTUAL PROPERTY RIGHTS

    1. For the purpose of this clause 6, the following words shall have the following meanings ascribed to them:
      1. “Intellectual property rights” means all and any of the rights in and to intellectual property of any nature whatsoever owned and/or controlled directly or under licence by EC 3D Printing Supplies, now or in the future, including without limitation, EC 3D Printing Supplies's rights, title and interest in and to all technology, source code/s, trade secrets, logos, systems, methods, trademarks, trade names, styles, insignia, designs, patents and copyright, and all similar proprietary rights which may subsist in any part of the world, whether registered or not.
    2. All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, published on or via the Website (“proprietary material”), are the property of, or are licensed to, EC 3D Printing Supplies and as such are protected from infringement by local and international legislation and treaties.
    3. By submitting reviews, comments and/or any other content (other than your personal information) to EC 3D Printing Supplies for posting on the Website, you automatically grant EC 3D Printing Supplies and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable right and licence to use, reproduce, publish, translate, sub-license, copy and distribute such content in whole or in part worldwide, and to incorporate it in other works in any form, media, or technology now known or hereinafter developed, for the full term of any copyright that may exist in such content. Subject to this licence, you retain any and all rights that may exist in such content.
    4. All rights not expressly granted are reserved and no right, title or interest in any proprietary material or information contained in this Website is granted to you.
    5. Except with EC 3D Printing Supplies's express written permission, no proprietary material from this Website may be copied or retransmitted.
    6. Irrespective of the existence of copyright, the user acknowledges that EC 3D Printing Supplies is the proprietor of all material on the Website (except where a third party is indicated as the proprietor), whether it constitutes confidential information or not, and that the user has no right, title or interest in any such material.
    7. EC 3D Printing Supplies authorises you only to view, copy, temporarily download to a local drive and to print the content of this Website, or any part thereof, provided that such content is used for personal purposes and for information purposes only, and such content is used for non-commercial purposes.
  7. RISK, LIMITATION OF LIABILITY AND INDEMNITY

    1. The user's use of this Website and the information contained on the Website is entirely at the user's own risk and the user assumes full responsibility and risk of loss resulting from the use thereof.
    2. The transmission of information via the internet, including without limitation e-mail, is susceptible to monitoring and interception. The user bears all risk of transmitting information in this manner. Under no circumstances shall EC 3D Printing Supplies be liable for any loss, harm, or damage suffered by the user as a result thereof. EC 3D Printing Supplies reserves the right to request independent verification of any information transmitted via e-mail and the user consents to such verification should EC 3D Printing Supplies deem it necessary.
    3. To the extent permissible by law:
      1. Neither EC 3D Printing Supplies, its affiliates, shareholders, agents, consultants or employees shall be liable for any damages whatsoever, including without limitation any direct, indirect, special, incidental, consequential or punitive damages, howsoever arising (whether in an action arising out of contract, statute, delict or otherwise) related to the use of, or the inability to access or use the content of the Website or any functionality thereof, or the information contained on the website, or of any linked website, even if EC 3D Printing Supplies knows or should reasonably have known or is expressly advised thereof.
      2. The liability of EC 3D Printing Supplies for faulty execution of the Website as well as all damages suffered by the user, whether direct or indirect, as a result of the malfunctioning of the Website shall be limited to EC 3D Printing Supplies rectifying the malfunction, within a reasonable time and free of charge, provided that EC 3D Printing Supplies is notified immediately of the damage or faulty execution of the Website. This liability shall fall away and be expressly excluded if the user attempts to correct or allows third parties to correct or attempt to correct the Website without the prior written approval of EC 3D Printing Supplies. However, in no event shall EC 3D Printing Supplies be liable to the user for loss of profits or for special, incidental, consequential or punitive losses or damages arising out of or in connection with the Website or its use or the delivery, installation, servicing, performance or use of it in combination with other computer software.
      3. You hereby unconditionally and irrevocably indemnify EC 3D Printing Supplies and agree to hold EC 3D Printing Supplies free from all loss, damages, claims and/or costs, of whatsoever nature suffered or incurred by EC 3D Printing Supplies or instituted against EC 3D Printing Supplies as a direct or indirect result of:
        1. your use of the Website;
        2. software, programs and support services supplied by, obtained by or modified by you or any third party without the consent or knowledge of EC 3D Printing Supplies;
        3. your failure to comply with any of the terms or any other requirements which EC 3D Printing Supplies may impose from time to time;
        4. the actions or requirements of any telecommunications authority or a supplier of telecommunications services or software; or
        5. any unavailability of, or interruption in, the service which is beyond the control of EC 3D Printing Supplies.
    4. EC 3D Printing Supplies makes no warranty or representation as to the availability, accuracy or completeness of the content of the Website. You expressly waive and renounce all your rights of whatever nature that you may have against EC 3D Printing Supplies for any loss suffered by you, as a result of information supplied by EC 3D Printing Supplies being incorrect, incomplete or inaccurate.
  8. EC 3D Printing Supplies PRIVACY AND COOKIE POLICY

    1. This paragraph 8 details EC 3D Printing Supplies's Privacy and Cookie Policy, which Policy forms part of these Terms. EC 3D Printing Supplies takes your privacy seriously and is committed to protecting your personal information. EC 3D Printing Supplies uses your personal information in accordance with this Privacy and Cookie Policy.
    2. Personal information when used in this Policy means information that can identify you as an individual or is capable of identifying you. Personal information does not mean general, statistical, aggregated or anonymised information. The definition of “personal information”, as defined in the Promotion of Access to Information Act 2 of 2000 (“PAIA”) shall generally be applied for purposes of this clause 8 (PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569).
    3. Your use of EC 3D Printing Supplies's services signifies your consent to EC 3D Printing Supplies collecting and using your personal information as specified below.
    4. How EC 3D Printing Supplies collects information about you
      1. Your name, username, password, address, identity number, contact numbers and/or email address may be collected when you:
      2. register to use and/or purchase from the Website;
      3. communicate with the EC 3D Printing Supplies; and
      4. participate in promotions, competitions and the like.
    5. How EC 3D Printing Supplies uses your information
      1. EC 3D Printing Supplies uses (or may use) your information to –
      2. confirm that your orders have been received, couriered, delivered, delayed or the like;
      3. validate you as a customer when using EC 3D Printing Supplies services, in communication with you and when calling EC 3D Printing Supplies service line; and
      4. prevent and detect criminal activity, fraud and misuse of or damage to EC 3D Printing Supplies services or networks and prosecute those responsible.
    6. How long does EC 3D Printing Supplies keep your information for?
      1. The time period for which EC 3D Printing Supplies keeps your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring EC 3D Printing Supplies to keep your information, however, EC 3D Printing Supplies will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed.
    7. Disclosing your information to third parties
      1. EC 3D Printing Supplies may provide aggregate statistics regarding sales, customers, traffic patterns and other website information to third parties, but these statistics will not include any information that could identify you.
    8. When and where does EC 3D Printing Supplies use cookies?
      1. EC 3D Printing Supplies allocates cookies during the registration process for EC 3D Printing Supplies's services. These cookies will hold information collected during your registration and will allow EC 3D Printing Supplies to recognise you as a customer and provide you with the services you require.
    9. How can you refuse or opt out of cookies?
      1. Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all.
    10. How can you manage your privacy preferences?
      1. If you would like EC 3D Printing Supplies to stop processing your information for marketing purposes, please opt-out under “manage your account”, alternatively, email or write to EC 3D Printing Supplies at the address/es set out in clause 11 below.
  9. CONFIDENTIALITY

    1. By subscribing as a user, you agree that you shall hold in the strictest confidence and not disclose to any third party information acquired in connection with any aspect of the goods and/or services offered by EC 3D Printing Supplies. You shall notify EC 3D Printing Supplies should you discover any loss or unauthorised disclosure of the information.
    2. Any information or material sent to EC 3D Printing Supplies will be deemed not to be confidential, unless otherwise agreed in writing by the user and EC 3D Printing Supplies.
  10. BREACH OR CANCELLATION BY EC 3D Printing Supplies

      1. EC 3D Printing Supplies is entitled without notice, in addition to any other remedy available to it at law or under these Terms, including obtaining an interdict, to cancel these Terms, limit or deny such user use of the Website and services, or to claim specific performance of any obligation whether or not the due date for performance has arrived, in either event without prejudice to EC 3D Printing Supplies's right to claim damages, should any user:
        1. breach any of these Terms;
        2. in the sole discretion of EC 3D Printing Supplies, use the Website in an unauthorised manner; or
        3. infringe any statute, regulation, ordinance or law.
    Breach of these Terms entitles EC 3D Printing Supplies to take legal action without prior notice to the user and the user agrees to reimburse the costs associated with such legal action to EC 3D Printing Supplies on an attorney and own client scale.
  11. COMPLIANCE WITH SECTION 43(1) OF ECT ACT

    1. In compliance with section 43(1) of ECTA, the following details of the EC 3D Printing Supplies are recorded:
      1. Full name: EC 3D Printing Supplies (Pty) Ltd
      2. Registration number: 2021/689900/07
      3. Physical address: 44 Starling Crescent, Greenshields Park, Gqeberha, Eastern Cape, 6070
      4. Telephone number: 0835641986
      5. Website address: www.ec3d
      6. E-mail address: info@ec3d
      7. Names of office bearers: Sean Poole
      8. Registered at: CIPC, South Africa
  12. COMPLIANCE WITH LAWS

    1. You shall comply with all applicable laws, statues, ordinances and regulations pertaining to your use of and access to this Website.
  13. NOTICES AND DOMICILE

    1. Except as explicitly stated otherwise, any notices shall be given by email to info@ec3d (in the case of EC 3D Printing Supplies) or to the e-mail address you have provided to EC 3D Printing Supplies (in your case), or such other address that has been specified. Notice shall be deemed given 48 (forty eight) hours after an email is sent, unless the sending party is notified that the email address is invalid. Alternatively, EC 3D Printing Supplies may give you notice by registered mail, postage prepaid and return receipt requested, to the address which you have provided to EC 3D Printing Supplies. In such case, notice shall be deemed given 7 (seven) days after the date of mailing. You acknowledge that all agreements, notices or other communication required to be given in terms of the law or these Terms may be given via electronic means and that such communications shall be “in writing”. Notwithstanding anything to the contrary, a written notice or communication actually received by a party shall be an adequate written notice or communication to it, notwithstanding that it was not sent to or delivered at its chosen address(es) for that purpose.
    2. This Website is governed by the laws of South Africa and EC 3D Printing Supplies chooses as its domicilium citandi et executandi for all purposes under these Terms and/or this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the address/es set out in paragraph 11 above.
  14. GENERAL PROVISIONS

    1. These Terms shall be governed in all respects by the laws of the Republic of South Africa as such laws are applied to agreements entered into and to be performed within South Africa.
    2. All payments, whether by EC 3D Printing Supplies or user, shall be made in South African Rands (“ZAR”).
    3. This Website is controlled, operated and administered by EC 3D Printing Supplies from its office/s within the Republic of South Africa. EC 3D Printing Supplies makes no representation that the content of the Website is appropriate or available for use outside of South Africa. Access to the Website from territories or countries where the content of the Website is illegal is prohibited. Users may not use this Website in violation of South African export laws and regulations. If the user accesses this Website from locations outside of South Africa, that user is responsible for compliance with all local laws.
    4. EC 3D Printing Supplies does not guarantee continuous, uninterrupted or secure access to EC 3D Printing Supplies services, as operation of EC 3D Printing Supplies's Website may be interfered with as a result of a number of factors which are outside of EC 3D Printing Supplies's control.
    5. If any provision of these Terms is held to be illegal, invalid or unenforceable for any reason, such provision shall be struck out from these Terms and the remaining provisions shall be enforced to the full extent of the law.
    6. EC 3D Printing Supplies's failure to act with respect to a breach by you or others does not constitute a waiver of EC 3D Printing Supplies's right to act with respect to subsequent or similar breaches.
    7. You shall not be entitled to cede your rights or assign your rights or delegate your obligations in terms of these Terms to any third party without the prior written consent of EC 3D Printing Supplies.
    8. No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein, whether it induced the contract and/or whether it was negligent or not.
    9. The head notes to the paragraphs to these Terms are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate.
    10. Words importing the singular shall include the plural and vice versa, and words importing the masculine gender shall include females and words importing persons shall include partnerships and corporate and unincorporated entities.
    11. These Terms set forth the entire understanding and agreement between EC 3D Printing Supplies and you with respect to the subject matter hereof.
  15. RESPONSIBILITY

    Subject to these Terms, EC 3D Printing Supplies takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this Website, customer service and support, dispute resolution and delivery of goods.

II PRODUCTS, PAYMENT, DELIVERY AND RETURNS POLICY

  1. PRODUCTS

    EC 3D Printing Supplies operates in the e-commerce industry and sells outdoor and active clothing and apparel and select 4x4 gear, vehicle accessories and equipment.
  2. PAYMENT OPTIONS AND CARD DETAILS

    1. Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the EC 3D Printing Supplies's bank account, the details of which will be provided on request.
    2. Card transactions will be acquired for EC 3D Printing Supplies via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the Website. Users may go to www.paygate.co.za to view their security certificate and security policy.
    3. Customers' details will be stored by EC 3D Printing Supplies separately from card details which are entered by you, the user, on DPO PayGate's secure site.
    4. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
    5. For payments made by way of electronic funds transfer (EFT), EC 3D Printing Supplies will render a pro forma invoice upon you placing an order, which invoice will include banking details for EFT payment. Orders will be cancelled if payment is not received within 7 (seven) days of invoice. Use the reference as provided on the invoice for EFT payment.
  3. DELIVERY AND EXPORTS

    Delivery
    1. Unless otherwise stated in the product description, orders will be processed within 5 to 7 (five to seven) business days (weekends and public holidays excluded) of confirmation of receipt of payment with delivery by courier to follow. Deliveries may be delayed for various reasons including, without limitation, force majeure, logistics and the like and you agree that EC 3D Printing Supplies shall incur no liability as a result of any delay. Delivery will be charged at a flat fee per parcel under 5kg (five kilograms).
    2. You will be notified, by way of email, upon order placement, confirmation of receipt of payment, processing and packaging and despatch of delivery by courier.
    Exports
    1. EC 3D Printing Supplies does not currently ship outside of South Africa.
  4. RETURNS

    Introduction
    1. We believe that EC 3D Printing Supplies goods comply with the provisions of section 55 of the Consumer Protection Act (section 55(2) extract below) –
    2. Except to the extent contemplated in subsection (6), every consumer has a right to receive goods that—
      1. are reasonably suitable for the purposes for which they are generally intended;
      2. are of good quality, in good working order and free of any defects;
      3. will be useable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply; and
      4. comply with any applicable standards set under the Standards Act, 1993 (Act No. 29 of 1993), or any other public regulation.
    3. Please note that EC 3D Printing Supplies does not permit goods purchased to be returned should the consumer have a change of mind. Goods may only be returned if said goods fail to meet the standards required under the said section 55.
    4. Unsafe or defective Goods

      Unsafe of defective goods may be returned within 6 (six) months from date of purchase for refund, repair or exchange, at discretion of EC 3D Printing Supplies. Also see “Repaired Goods” below.
    5. Rejection of Goods upon delivery
      As you, the consumer, did not have an opportunity to inspect the goods, the goods may be rejected upon delivery thereof if the type, nature and quality of the goods are not as described or reasonably contemplated in consideration of the description and/or depictions thereof and, in which case, EC 3D Printing Supplies shall be liable for the reasonable costs of return.
    6. Repaired Goods

      Repaired goods hold a warranty for a period of 3 (three) months following the date of repair. Repaired goods qualifying for further return shall be refunded or replaced at EC 3D Printing Supplies's discretion.
  5. REFUNDS

    1. EC 3D Printing Supplies Refund Policy
      Please select your goods carefully. EC 3D Printing Supplies does not give refunds if you simply change your mind or make the wrong decision. You can choose between a refund, exchange or your money back where goods are faulty, wrongly described, different from the sample indicated or do not perform as they are intended, as described in the balance of our Terms. Please retain your receipt as proof of purchase. In instances where EC 3D Printing Supplies permits a refund, a 5% (five percent) administration fee shall be levied. Goods must be returned within 7 (seven) days of receipt of delivery and in their original packaging to enable restocking of such goods.
    2. Cancellations by EC 3D Printing Supplies
      The sale and supply of all goods is subject to availability. EC 3D Printing Supplies reserves the right to cancel any order in the event of any product being unavailable and/or unreasonably delayed and will effect a refund within 30 (thirty) days of cancellation.
    3. No Refunds in the following instances
      1. No refunds will be given in the circumstances set out below and, should the consumer return the goods to EC 3D Printing Supplies regardless, the cost of doing so will be for the account of the consumer and, in the event of the consumer requiring return of the said goods, the consumer will be required to pay for the cost of return upfront. Goods so returned will only be retained for a period of 3 (three) months and may then be sold to defray costs of EC 3D Printing Supplies.
        1. Where -the goods have been damaged, due to negligence;
        2. the goods have been disassembled, physically altered, permanently installed or combined with other goods or property;
        3. legislation prohibits such returns for public health reasons, such as the return of under-garments and medicines; and
        4. In respect of repairs:the consumer did not adhere to the manufacturer instructions; or
        5. did not keep proof of repair.
  6. COMPLAINTS

    In the event of the user wishing to lodge a complaint, kindly email your complaint to info@ec3d.co.za to allow EC 3D Printing Supplies an opportunity to investigate your complaint and revert with feedback in respect thereof. EC 3D Printing Supplies will acknowledge receipt of your complaint and conduct a preliminary investigation within 3 to 5 (three to five) business days and will correspond with you as to any further requirements and/or suggested solution/s to endeavour to resolve your complaint.
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