Returns & Exchanges

  1. RETURNS

    Introduction
    1. We believe that EC 3D Printing Supplies goods comply with the provisions of section 55 of the Consumer Protection Act (section 55(2) extract below) –
    2. Except to the extent contemplated in subsection (6), every consumer has a right to receive goods that—
      1. are reasonably suitable for the purposes for which they are generally intended;
      2. are of good quality, in good working order and free of any defects;
      3. will be useable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply; and
      4. comply with any applicable standards set under the Standards Act, 1993 (Act No. 29 of 1993), or any other public regulation.
    3. Please note that EC 3D Printing Supplies does not permit goods purchased to be returned should the consumer have a change of mind. Goods may only be returned if said goods fail to meet the standards required under the said section 55.
    4. Unsafe or defective Goods

      Unsafe of defective goods may be returned within 6 (six) months from date of purchase for refund, repair or exchange, at discretion of EC 3D Printing Supplies. Also see “Repaired Goods” below.
    5. Rejection of Goods upon delivery
      As you, the consumer, did not have an opportunity to inspect the goods, the goods may be rejected upon delivery thereof if the type, nature and quality of the goods are not as described or reasonably contemplated in consideration of the description and/or depictions thereof and, in which case, EC 3D Printing Supplies shall be liable for the reasonable costs of return.
    6. Repaired Goods

      Repaired goods hold a warranty for a period of 3 (three) months following the date of repair. Repaired goods qualifying for further return shall be refunded or replaced at EC 3D Printing Supplies's discretion.
  2. REFUNDS

    1. EC 3D Printing Supplies Refund Policy
      Please select your goods carefully. EC 3D Printing Supplies does not give refunds if you simply change your mind or make the wrong decision. You can choose between a refund, exchange or your money back where goods are faulty, wrongly described, different from the sample indicated or do not perform as they are intended, as described in the balance of our Terms. Please retain your receipt as proof of purchase. In instances where EC 3D Printing Supplies permits a refund, a 5% (five percent) administration fee shall be levied. Goods must be returned within 7 (seven) days of receipt of delivery and in their original packaging to enable restocking of such goods.
    2. Cancellations by EC 3D Printing Supplies
      The sale and supply of all goods is subject to availability. EC 3D Printing Supplies reserves the right to cancel any order in the event of any product being unavailable and/or unreasonably delayed and will effect a refund within 30 (thirty) days of cancellation.
    3. No Refunds in the following instances
      1. No refunds will be given in the circumstances set out below and, should the consumer return the goods to EC 3D Printing Supplies regardless, the cost of doing so will be for the account of the consumer and, in the event of the consumer requiring return of the said goods, the consumer will be required to pay for the cost of return upfront. Goods so returned will only be retained for a period of 3 (three) months and may then be sold to defray costs of EC 3D Printing Supplies.
        1. Where -the goods have been damaged, due to negligence;
        2. the goods have been disassembled, physically altered, permanently installed or combined with other goods or property;
        3. legislation prohibits such returns for public health reasons, such as the return of under-garments and medicines; and
        4. In respect of repairs:the consumer did not adhere to the manufacturer instructions; or
        5. did not keep proof of repair.
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